Effective Date : 01/07/2023

At Yashna Crafts, your satisfaction is our priority. If you're not happy with your clutch, we offer refunds or exchanges under the following conditions:

  1. Eligibility for Refund/Exchange
  • The clutch must be unused, with original tags and packaging intact.
  • Security seals or protective coverings must remain unbroken.
  • Returns/exchanges must be requested within 24 hours of delivery.
  1. Return Process
  1. Contact our customer service with your order details.
  2. Follow the return instructions and ship the item securely.
  3. Use a traceable and insured shipping method (return shipping is at your expense unless the item is defective).
  1. Refund & Exchange Processing
  • Refunds: If approved, the refund will be processed to your original payment method (processing time depends on your provider).
  • Exchanges: We will send a replacement, adjusting for any price difference.
  1. Non-Returnable Items
  • Personalized/customized items and hygiene-sensitive products (e.g., earrings) are non-returnable.
  1. Damaged or Defective Items
  • Report damages with photos within 24 hours for a refund or replacement.
  1. Special Cases
  • Exceptions may be made at our discretion for unique circumstances.

Original shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).

For any questions, contact our customer service team via our website.