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Refund and Return Policy

At Yashna Crafts, we strive to provide you with the utmost satisfaction with your purchase. Therefore, we offer a refund or exchange within the guidelines outlined in our Refund and Return Policy below:

To be eligible for a refund or exchange, please ensure that the following conditions are met:

  • The product must be in unused condition with all original tags and packaging.
  • Any seal or protective covering must be intact.
  • The product must be returned within the specified time frame, as outlined below.
  • Bill or remittance to be provided along with the product.

Time Frame: You may initiate a return or exchange within 3 days of receiving your purchase. After this time period, unfortunately, we cannot accept returns or exchanges.

Return Process:

  • Contact our team through the provided contact information on our website, and provide your order details.
  • Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.
  • Secure the package in its original packaging or suitable packaging to ensure its protection during transit.
  • Ship the item back to us using a traceable and insured shipping method. You will be responsible for the return shipping costs.

Inspection and Refund/Exchange Processing:

Once we receive the product, our team will carefully inspect it to ensure that it meets the eligibility criteria mentioned above. We will notify you regarding the status of your return or exchange.

Refund: If your return is approved, we will initiate a refund to your original payment method. Please note that it may take 4 working days for the refund to be processed and for the funds to be reflected in your account, depending on your payment provider.

PLEASE NOTE THAT THE EXCHANGE OR REFUND IS ONLY APPLICABLE FOR ANY DEFECTIVE ITEM OR A BROKEN PIECE.

IMPORTANT INFO: If you receive a damaged or defective clutch, please contact us immediately with supporting evidence (such as photographs) within 3 days of receiving the item. We will gladly assist you and arrange for a replacement or refund, depending on the circumstances.

JURISDICTION IN DELHI ONLY

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