Contact us at Yashna Crafts — We Are Here to Help You

Have a question about your order? Need styling advice? Want to know more about our handcrafted products? We would love to hear from you! At Yashna Crafts, we believe in personal, friendly customer service — because every customer matters to us deeply. We are a small, passionate team based in Delhi NCR, and we take great pride in responding to every customer personally. Whether you have a simple question or need detailed help, we are always just a message away. Contact us anytime and we promise to get back to you as quickly as possible.

At Yashna Crafts, we have served thousands of happy customers across India. Our customer support team understands that shopping online requires trust — and we work hard every single day to earn and maintain that trust. When you contact us, you will always speak to a real person who genuinely cares about helping you.

5 Easy Ways to Contact us at Yashna Crafts

There are 5 simple and convenient ways to contact us at Yashna Crafts. Choose whichever works best for you and we will respond as quickly as possible.

Contact us on WhatsApp — Fastest Response

The quickest and easiest way to contact us is via WhatsApp. Send us a message anytime during business hours and we will respond within a few hours. WhatsApp is our preferred communication channel because it allows us to share product images, answer questions in detail, and help you make the right choice for your purchase.

WhatsApp Number: +91 9266864893

When you contact us on WhatsApp, please mention your name, your order number if applicable, and a brief description of your query. This helps us serve you faster and more accurately.

You can contact us on WhatsApp for order status and tracking updates. You can also contact us for product queries and styling advice. Return and exchange requests are handled quickly via WhatsApp. Custom order discussions and bulk order enquiries can also be sent to us on WhatsApp. Any other questions or concerns are always welcome.

Contact us via Email

Prefer to contact us via email? We are happy to help over email as well. Write to us at yashnacrafts@gmail.com and we will respond within 24 hours on business days. Please include your order number in the email subject line if your query is related to an existing order — this helps us locate your details quickly and respond faster and more accurately.

Email: yashnacrafts@gmail.com

When writing to us, please be as detailed as possible about your query. If you are writing about a product, please mention the product name or share a link. If you are writing about an order, please include your order number, the date of purchase, and your delivery address. The more details you share, the faster we can help you.

Contact us via Our Website Contact Form

You can also contact us by filling out the contact form on this page. Simply enter your name, email address, phone number, and your message — and submit the form. We will get back to you within 24 hours on business days. This is a convenient option if you prefer not to use WhatsApp or email directly.

Contact us on Instagram

We are active on Instagram and respond to direct messages and comments regularly. If you have a quick question or want to see more of our products before making a purchase decision, feel free to contact us on Instagram. We also share daily styling tips, new product launches, customer features, and behind the scenes content on our Instagram page.

Contact us on Pinterest

We are also on Pinterest where we share curated styling boards, wedding accessory ideas, minimalist jewellery inspiration, and festive fashion tips. You can contact us via Pinterest messages as well.

Business Hours: Monday to Saturday 10:00 AM to 7:00 PM. Sunday 11:00 AM to 5:00 PM. We try our best to respond to all messages within business hours. If you contact us outside of business hours, we will reply the very next business day as soon as we start.

Contact us for Order Related Help

Did you place an order and want to know its current status? We understand how exciting it is to wait for your handcrafted piece to arrive! We provide same day dispatch on all in-stock items. Once your order is dispatched, you will receive a tracking link on your registered WhatsApp number or email address.

If you have not received your tracking details within 24 hours of placing your order, please contact us immediately at +91 9266864893. We will check the status of your order and provide you with a complete update right away.

For orders that are taking longer than expected to arrive, please contact us with your order details including your order number, name, and delivery address. We will follow up with our delivery partner immediately to ensure your package reaches you at the earliest possible time.

Browse our complete collection of handcrafted products on our Shop page. You can explore our popular Suitcase Clutches collection and Party Clutches collection directly from our website.

Contact us for Returns and Exchanges

Not completely happy with your purchase? Please do not worry — we have got you fully covered! Yashna Crafts offers a hassle-free 3-day return policy on all products. We want every single customer to be completely satisfied with their purchase from us.

To initiate a return or exchange, simply contact us within 3 days of receiving your order via WhatsApp at +91 9266864893 or email at yashnacrafts@gmail.com. Our friendly team will guide you through the entire return process step by step with patience and care.

Please keep the following important points in mind when returning a product. The product must be in its original condition and original packaging. Products that have been used, washed, damaged, or altered in any way cannot be accepted for return. Please include all original accessories and packaging materials along with your return. Custom orders cannot be returned unless they arrive damaged or defective at the time of delivery.

Once we receive your returned product and verify its condition carefully, we will process your refund or exchange within 3 to 5 business days. Refunds are credited back to your original payment method. For Cash on Delivery orders, refunds are processed via bank transfer or UPI.

Contact us for Custom Orders

Looking for something truly special and completely unique? We do accept custom orders for certain products in our collection. Whether you want a specific colour combination, a particular print or design, a custom size, or a fully personalised piece — contact us and we will do our absolute best to create exactly what you are looking for.

Custom orders at Yashna Crafts are perfect for many occasions. Wedding and bridal accessories are one of our most popular custom order requests. Corporate gifts and giveaways for companies and events are another area where we receive many custom orders. Special occasions and anniversaries, personalised gifts for loved ones, and matching accessories for group events and functions are also common custom order requests we receive regularly.

To place a custom order, contact us via WhatsApp with all the details of what you need. Please include the type of product you want, your preferred colours or prints, the quantity required, your budget, and your deadline. Our team will review your requirements and get back to you with a confirmation and timeline within 24 hours. Custom orders typically take 7 to 10 business days to complete depending on the complexity and quantity of the order.

Please note that all custom orders require advance payment before we begin production. Custom orders cannot be returned unless they arrive damaged or defective at the time of delivery.

Contact us for Bulk and Corporate Orders

Planning to buy handcrafted clutches, minimalist jewellery, or decorative trays as corporate gifts, wedding favours, event giveaways, or in bulk quantities? Yashna Crafts offers very special pricing for bulk and corporate orders. We love working with companies and event planners to create memorable, meaningful gifts.

Over the years, we have supplied handcrafted products for corporate gifting programs of many companies. We have also worked on wedding return gifts and favours for large celebrations. Festival gift hampers for Diwali, Navratri, and other occasions are popular bulk orders we receive. Brand promotional events and employee appreciation gifts are also areas where we regularly fulfill bulk orders.

To place a bulk or corporate order, contact us via WhatsApp or email with your requirements. Please include the product type and description, the quantity required, your budget per unit, your preferred delivery date, and any specific customisation requirements. We will send you a detailed and customised quote within 24 hours of receiving your enquiry. For large bulk orders above a certain quantity, we also offer custom branding options and premium packaging.

Contact us for Styling Advice

Not sure which clutch or jewellery piece to choose for your specific occasion and outfit? Our team absolutely loves helping customers find the perfect accessory! We consider styling advice to be an important part of our customer service because the right accessory can completely transform your look.

Simply contact us and tell us about your outfit in detail. Share the colour, fabric, and style of what you plan to wear. Also mention the occasion clearly — whether it is a wedding, reception, sangeet, mehendi, office event, casual outing, birthday party, or any other celebration. Share your budget range and any specific preferences or requirements you have.

We will personally recommend the best options from our current collection that will complement your outfit beautifully and suit your occasion perfectly. We can also share photos of how other customers have styled similar pieces from our collection for your inspiration and reference. Our Minimalist Jewellery collection and Chain Clutches collection are particularly popular for everyday and festive styling.

Contact us for Product Information

Want to know more about the materials used in a specific product before purchasing? Need exact size measurements to make sure a clutch will fit your essentials? Looking for detailed care and maintenance instructions? Just contact us and ask — we are always happy to help!

We can provide you with complete and accurate information about any product in our collection. This includes exact dimensions and measurements of clutch bags, materials and fabric details for every product, hardware and closure mechanism information, care and maintenance instructions for long-lasting use, current availability in different colours or prints, and the estimated dispatch and delivery timeline for your location.

Our Location

Yashna Crafts is proudly based in Delhi NCR, India. We are a fully online store and currently do not have a physical retail location open to the public. However, we ship our handcrafted products to every single corner of India — completely free of charge on every order, with no minimum cart value required whatsoever.

We work with delivery partners across India as
per guidelines of Ministry of Commerce India. All our packages are carefully and securely packed to protect your product during the entire transit process. We use high-quality packaging materials that not only protect the product but also make unboxing a delightful experience.

Follow us on Social Media — Stay Connected with Yashna Crafts

Stay connected with Yashna Crafts on all our social media channels for daily styling inspiration, new product launches, festive collections, behind the scenes glimpses of our artisan production process, real customer styling features, and exclusive offers and discount announcements.

Follow us on Instagram for daily fashion inspiration, new product reveals, styling tips for Indian occasions, and a genuine glimpse into the world of Yashna Crafts. We regularly feature real customer photos and creative styling ideas on our Instagram page. We would love to see how you style your Yashna Crafts pieces — tag us in your photos for a chance to be featured!

Explore our Pinterest boards for carefully curated styling ideas, Indian wedding accessory inspiration, minimalist jewellery outfit ideas, and festive fashion tips for every occasion. Our Pinterest boards are a wonderful and free resource for fashion inspiration throughout the year.

Frequently Asked Questions

How long does delivery take after I place my order? We dispatch all in-stock orders the same day. Delivery takes 3 to 7 business days across India. You will receive a tracking link on WhatsApp or email once your order is dispatched.

Do you offer Cash on Delivery? Yes! We offer Cash on Delivery across India on all orders. No advance payment required. Simply choose COD at checkout and pay when your order arrives.

Is shipping really free on all orders? Yes, absolutely! Yashna Crafts offers completely free shipping on every order across India. No minimum cart value, no hidden charges. The price you see is the price you pay.

What is your return policy? We offer a hassle-free 3-day return policy on all products. Contact us within 3 days of receiving your order. The product must be in original unused condition and original packaging.

Do you ship outside India? Currently we only ship within India. We are actively working on expanding to USA, UK, Canada, Australia, and the Middle East. Stay tuned for updates on our website and social media.

Can I cancel my order after placing it? Yes, you can cancel before dispatch. Contact us immediately via WhatsApp at +91 9266864893. Once dispatched, cancellation is not possible but you can return it under our 3-day return policy.

Are your products really vegan and cruelty-free? Yes! Every Yashna Crafts product is 100% vegan and cruelty-free. We use no leather, no silk, no animal-based materials — nothing. This is a core value we never compromise on.

We follow ethical fashion standards as promoted by
PETA India.

Do you accept custom orders? Yes, we accept certain custom orders. Contact us via WhatsApp with your requirements. Custom orders require advance payment and take 7 to 10 business days to complete.

How do I track my order? Once your order is dispatched, you will receive a live tracking link via WhatsApp or email. Use this link to track your package in real time and know exactly when it will arrive.

What payment methods do you accept? We accept UPI (GPay, PhonePe, Paytm), credit cards, debit cards, net banking, and Cash on Delivery. All online payments are processed through secure payment gateways.

Are your jewellery pieces safe for sensitive skin? Yes! All our jewellery is made with hypoallergenic 316L stainless steel and is completely nickel-free. Completely safe for sensitive skin and comfortable for all-day wear.

How should I care for my Yashna Crafts clutch bags? Wipe gently with a dry or slightly damp soft cloth. Store in the dust bag provided when not in use. Keep away from direct sunlight and moisture for long-lasting quality.

How should I care for my Yashna Crafts jewellery? Wipe with a soft dry cloth after each use. Store in a cool dry place. Avoid contact with water, perfume, body lotion, and chemicals to maintain shine and finish.

Do you offer bulk or corporate orders? Yes! We offer special pricing for bulk and corporate orders — perfect for wedding favours, corporate gifts, and event giveaways. Contact us with your requirements and we will send a customised quote within 24 hours.

Can I get a product in a different colour or print? For most products, we have a fixed range of available prints and colours. However, for custom or bulk orders, we can often accommodate specific colour or print preferences. Contact us to discuss your requirements.

How long do custom orders take? Custom orders typically take 7 to 10 business days depending on the complexity and quantity. Once you contact us with your requirements, we will confirm the exact timeline before you make payment.

Do you have a physical store I can visit? Currently Yashna Crafts is an online-only store. We do not have a physical retail location open to the public. However, we ship free to every corner of India so you can shop comfortably from home.

What if my product arrives damaged? If your product arrives damaged or defective, please contact us within 24 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately — no questions asked.

How do I know which clutch size is right for me? All our suitcase and chain clutches are 7 x 6 inches — compact yet spacious enough for your phone, cards, lipstick, and small essentials. Contact us if you need specific size details for any product.

Can I exchange my product for a different design? Yes, exchanges are possible within 3 days of receiving your order. Contact us via WhatsApp with your exchange request. The original product must be in unused condition and original packaging.